The year 2018 has been attributed to so many changes in all aspects of life. One of the most relevant changes is the evident trends in community health care trends initiated within the past few months. Health care leaders came into the year inspired to bring more changes and make community health care a better experience. Technology is at the core of these trends and its use is making the health care successful. Moreover, using technology to carry out medical procedures has facilitated the safety of processes. Below is a compilation of the most common community health care trends in 2018.
Improved Customer Experience
Due to vastly growing competition, leading medical services providers has improved customer experience. Many customers are fond of using customer care as the differential reference point when making a purchase decision.
In the past few years, patients have been complaining because of the poor attention accorded to them by doctors, especially at public hospitals. The kind of services being offered this year is a major illustration that hospital management has learned and employed the appropriate customer experience services.
Hospitals have now embraced technology to give online based consultation. Complex online based chat platforms have been initiated to facilitated easy communication between patients and doctors. Even as the same concept was being used in previous years, there were not many hospitals that were using online consultation.
Expansion of Community Health Care Programs
In the recent past, Medicare programs were mostly meant for those in a certain social class – those who could afford the hefty premiums. This year has come with good news to the low class in the community. State laws have been passed to cater for the medical needs of everyone, regardless of the ability or inability to raise money for the Medicare programs. In fact, some states around the world have shown interest in giving free Medicare plans to their constituents.
Enhance Data Management Systems
Every business is striving to achieve a paperless office and hospitals have not been left behind. In 2018, almost every hospital has a data management system which stores and retrieve information as need be. Moreover, the patient’s diagnosis sheet is no longer a physical paper.
Doctors can easily enter the patients’ data, diagnosis, and prescription in the system which is based on an intranet network. From the doctor’s consultation room, the patient can go directly to the pharmacy and get their prescriptions without the pharmacist demanding a prescription sheet.
Consolidation of Health Care by Insurers and Providers
In 2018, the health care industry has seen a trend of mergers between health care insurers and providers. This has been ignited by declining reimbursements and increasing legislative and regulatory burdens. These mergers have and will continue to enhance the delivery of lowered-cost medical care to the community.
Furthermore, it will be beneficial by reducing the inefficiencies in health care and improve coordination between medical insurers and providers. It is evident that new relationships have been supporting the move toward value-based care and reducing health care costs for consumers. This trend is perceived that it will continue for the whole year and become better in the future.